; Loyalty Management Market Trends, Share, Forecast, 2030

Loyalty Management Market

Loyalty Management Market Segmentation: by Deployment Mode (Cloud and on Premises); by Application Type (Web and Mobile); and Region -Analysis of Market Size, Share & Trends for 2016 - 2019 and Forecasts to 2030�

Published on: Feb-2021
Report Code: FG ICT 00542
No. of Pages: 170-350
Report Format: PDF

[ 170 + Pages Research Report ] Loyalty Management Market to reach USD 28.4 Billion by 2030 from USD XX billion in 2020 at a CAGR of 17.10% in the coming years, i.e., 2021-30.

Product Overview

Management of loyalty deals with the creation of benefits for the past buying and provides incentives for future buying. The Rewards program provides the customer with strong value, with better customer penetration, cross-sales, and loyalty. A loyalty system comprises operational parameters that include; financing options, program design, and transaction types. It also incorporates different parameters of value such as redemption thresholds, reimbursement options, and earnings rates. Many organizations concentrate their activities on spending on loyalty programs. This allows the promotion of brands and continues to attract a new audience. It helps collect more information and insights to develop a more sophisticated customer profile. For the reason of its influence on the brand value and the capability of loyalty management programs to sustain and attract potential customers, loyalty management is a key part of the seller strategy.

Market Highlights

The loyalty Management market is to surpass USD 28.4 Billion by 2030, which is valued at XX billion in 2019 at a compound annual growth rate of 17.10%. Increasing the use of mobile technologies, increasing focus on managing customer relationships, and increasing the use of digital cards are driving the loyalty market. The spread of mobile technology requires a real-time loyalty program, accessible by mobile devices and not by customers. Based on consumer preferences, the loyalty program software lets businesses get consumer input from the various services, and eventually, it contributes to a better solution/service for consumers. Consumer feedback provides enhanced customer experience management.

Source: Fatpos Global

Global Loyalty Management Market: Segments

The global Loyalty Management Market has been segmented based on application type and deployment mode. It has been further segmented based on region into North America, Europe, Asia-Pacific, Mid East, and Africa.

By Application (in %), Global Loyalty Management Market, 2019

In 2019, the mobile segment dominated the global Loyalty Management market.

The global Loyalty Management Market is segmented by application type into Web and Mobile. The fast penetration of mobile apps gives mobile loyalty programs a boost. Mobile app loyalty schemes enable businesses to remain actively involved in brand loyalty with their consumers. While both mobile applications and web apps will provide a positive experience compared to a loyalty program focused only on websites, a customer's and business' loyalty program has a lot more to offer. More and more consumers want everything to be made available from their smartphones. A mobile awards program provides consumers with digital access to their previous orders, ratings, special deals, rewards, and loyalty cards. In addition, the loyalty points earned in the app are easier to reach and it's easier for the company to keep up with the consumers once they have downloaded the app. Mobile apps allow marketers to reach consumers directly and collect detailed information about their purchase behavior, which in turn helps create a strong database and improve marketing efforts.

By Deployment (in %), Global Loyalty Management Market, 2019

Cloud accounted for XX% of the global volume in 2019 and is anticipated to dominate the market in the forecasted period

Global Loyalty Management Market is segmented by deployment type: Cloud and on-premises. Digital content development was driven by the widespread use of the internet and the broader usage of various technologies such as smartphones, the Web, and social media. Enterprises need solutions to enhance their mobile and hybrid content management and combine this with other loyalty management systems, including CRM and marketing strategic planning, to strengthen their marketing efforts and make it economically cost-efficient for the analyses and other purposes for real-time content collaboration among employees. Such solutions, however, are costly and offer minimal scalability. This allows businesses, in turn, to implement loyalty programs focused on the cloud. These strategies offer all the advantages at lower costs because they do not require high capital costs.

Source: Fatpos Global

Global Loyalty Management Market: Market Dynamics


Penetration of Artificial intelligence and machine learning

Penetration of emerging technologies such as machine learning and artificial intelligence has enhanced consumers’ experience by predicting customers’ buying patterns through data analytics and thereby influencing their buying patterns. This has further transformed the loyalty market. This analysis is aimed at potential consumers to enhance their buying experience, which in turn fuels the market growth.


Limited awareness about security and data privacy

The key challenges for the loyalty industry are not designing effective loyalty programs and not having a good consumer relationship between customer and company. These two problems impede market demand for solutions for loyalty management. Moreover, stringent government regulations against data breaching have impeded market growth. Many security rules limit the consumer to share data related to them. This results in the failure of proper and sufficient knowledge can that be provided to the enterprises, thus sellers fail to provide efficient loyalty schemes.

Global Loyalty Management Market: Key Players

  •  Bond Brand Loyalty (Canada)

    • Company Overview
    • Business Strategy
    • Key Product Offerings
    • Financial Performance
    • Key Performance Indicators
    • Risk Analysis
    • Recent Development
    • Regional Presence
    • SWOT Analysis
  • Brierley+Partners (US)
  • Apptivo (US)
  • TIBCO (US)
  • Yotpo (US)
  • Lacek (US)
  • Loyalty Gator (Canada)
  • Epsilon (US)
  • ICF Next (US)
  • Smile.io (Canada)
  • FiveStars (US)
  • Oracle (US)
  • Other prominent players

Global Loyalty Management Market: Regions

North America was the largest market accounting for 42% of the total market volume share in 2019

In addition to integrating advanced technologies like machine learning and IA, this area comprises developed economies like the US and Canada that have equally embraced the latest instruments in fields like customer data analysis and real-time reporting, thereby enabling organizations in these economies to succeed in the loyalty management market domain.

Asia Pacific: China, Japan, India, and the Rest of Asia Pacific
Europe: Germany, the UK, France, and the Rest of Europe
North America: The US, Mexico, and Canada
Latin America: Brazil and the Rest of Latin America
Middle East & Africa: GCC Countries and Rest of Middle East & Africa

Source: Fatpos Global

The global Loyalty Management market is further segmented by region into:

  • North America Market Size, Share, Trends, Opportunities, Y-o-Y

Growth, CAGR – the United States and Canada

  • Latin America Market Size, Share, Trends, Opportunities, Y-o-Y

Growth, CAGR – Mexico, Argentina, Brazil, and Rest of Latin America

  • Europe Market Size, Share, Trends, Opportunities, Y-o-Y Growth,

CAGR – United Kingdom, France, Germany, Italy, Spain, Belgium,

Hungary, Luxembourg, Netherlands, Poland, NORDIC, Russia, Turkey, and the Rest of Europe

  • APAC Market Size, Share, Trends, Opportunities, Y-o-Y Growth,

CAGR – India, China, South Korea, Japan, Malaysia, Indonesia, New Zealand, Australia, and the Rest of APAC

  • MENA Market Size, Share, Trends, Opportunities, Y-o-Y Growth,

CAGR – North Africa, Israel, GCC, South Africa

Global Loyalty Management market report also contains analysis on:

  • Loyalty Management  Market Segments:

    • By Deployment Type:
      • Cloud
      • On-premises
    • By Application Type:            
      • Web
      • Mobile
  • Loyalty Management  Market Dynamics
  • Loyalty Management  Market Size
  • Supply & Demand
  • Current Trends/Issues/Challenges
  • Competition & Companies Involved in the Market
  • Value Chain of the Market
  • Market Drivers and Restraints

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